Privacy Policy

Last updated: 23 April 2026

This Privacy Policy describes how SKT Mart Internet Private Limited ("SKT Mart", "we", "our", "us") collects, uses, processes, and discloses your information when you use our website www.sktmart.com, mobile applications, or any related services (collectively, the "Platform"). By using the Platform, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Personal Information You Provide

Name, email address, phone number, date of birth, and gender
Delivery addresses, billing addresses, and pincodes
Payment details (processed by PCI-DSS compliant gateways; we do not store full card numbers)
Profile photo, reviews, ratings, and other user-generated content
Communications with customer support

1.2 Information Collected Automatically

Device information (model, OS version, unique device identifiers)
IP address, browser type, referring URLs, pages visited, and clickstream data
Location (approximate, derived from IP and pincode)
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from social login providers, sellers on the marketplace, logistics partners, and analytics providers.

2. How We Use Your Information

To create and manage your account and authenticate access
To process orders, payments, shipments, returns, and refunds
To personalize your shopping experience and provide recommendations
To detect and prevent fraud, abuse, and security incidents
To communicate offers, updates, and service announcements (you can opt out)
To comply with legal obligations, court orders, or government requests

3. Sharing and Disclosure

We share information with:

Sellers: Name, delivery address, and phone number for order fulfillment.
Logistics partners: Shipping and contact details required to deliver your orders.
Payment processors: Razorpay, Cashfree, and banks for processing payments.
Service providers: Cloud hosting, analytics, SMS and email providers — bound by confidentiality.
Legal / regulatory authorities when required by applicable Indian law.

We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies to remember preferences, keep you logged in, and understand how you use the Platform. You can disable cookies in your browser settings; some features may not work without them.

5. Data Retention

We retain personal information for as long as your account is active, as required to provide services, to resolve disputes, enforce our agreements, and comply with our legal obligations under Indian law (including the Income Tax Act, 1961 and the Consumer Protection Act, 2019).

6. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you have the right to:

Access, correct, or update your personal information
Request deletion of your account and associated data
Withdraw consent for marketing communications
Port your data to another service in a structured format
Lodge a complaint with the Data Protection Board of India

To exercise these rights, email privacy@sktmart.com.

7. Security

We implement industry-standard safeguards including TLS encryption in transit, encrypted passwords (bcrypt), PCI-DSS compliant payment processing, and least-privilege access controls. No system is 100% secure; in the event of a breach, we will notify affected users and the Data Protection Board as required.

8. Children

The Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal information, contact us and we will delete it.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via email or a prominent notice on the Platform at least 7 days before they take effect.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules thereunder:
Name: Grievance Officer, SKT Mart
Email: grievance@sktmart.com
Address: Block A, 4th Floor, Tower 1, Cyber Corridor, Bengaluru, Karnataka 560103